ItsEasy For East Lansing, Michigan

Fast and efficient

This was a clear, simple way to renew my passport which importantly eliminated the need to go get passport photos taken (an annoying step in the best of times). I could do it all from my phone. The documents did take a couple of months to arrive, but since nobody is travelning anywhere anyway, it worked perfectly.

I am very happy with the service however, this time for my Singapore visa I was misguided that it would take me a lot longer time to get visa and therefore was suggested to 'buy' express service but I know it wasn't need really as my visa was e-visa. I think it would be nice to be more honest and transparent with the customers about the service. Otherwise, always had the best experience and would use it in future but would be more careful buying 'extra' services offered.

The Process of getting a Visa was simple. It was completed earlier than expected and all is good.

Prompt service, excellent tracking, responsive to inquiries, went through without a hitch. Recommended.

Let me just say that I have never written a review to yelp before for any reason whatsoever, positive or negative. But I was so impressed with the execution at Its Easy that I thought I'd take 5 minutes out of work to write one, because they deserve it. I have an upcoming overseas trip and my passport expires in a few weeks time. I was planning on going to the passport office in NYC on their annual "Passport Day" (no appt needed) but, amazingly, it was cancelled at the last minute when it looked like the federal gvt might shut down due to the budget standoff (April 2011). So I went to Its Easy the following day. I worked with Rickey there. He was efficient and quickly got me through the paperwork that was required. Above and beyond being completely professional , he was friendly, cheerful and made the experience pleasant. I paid for 6-8 day turnaround. 2 days later i got an email from Its Easy saying my passport was ready. I walked in and Rickey greeted me with a smile and a handshake and said he always likes it when he is able to get folks things faster than they expect. I actually left there smiling. Anyhow, an unexpected pleasure out of what seemed like it was going to be an annoying errand!

If you need to get anything rushed for your passport (e.g., visa for a foreign country, extra pages, etc.) call these guys. As others have written about on this site, this company delivers what they promise...period. And they promise to deliver some pretty hard to believe services. After my assistant and I called many other places (including the country's local embassy) who claimed I simply couldn't get a visa as quickly as I needed one, these guys got me one in 24 hours. Any questions? Call them. They're great.

These guys are AMAZING. I thought I had ruined christmas when I accident destroyed my passport the night before my flight to Brussels! CALL THEM OR VISIT RIGHT AWAY, they will totally calm you down and restore your sanity. Make sure you listen to their instructions VERY carefully. It is important to follow them exactly as they say. Do it, give them a couple hundred bucks and you are back in action baby!! [Heck] yeah these guys are THE BOMB!!

Its Easy was great. They promised 48 hours to replace a stolen passport, and they delivered in 25 hours. Unbelievable. Rickey was on top of the whole process, and office provided regular updates. I could not be happier with the Team at Its Easy. They work in a high pressure environment, but they were always cheerful and helpful. Thanks for your good work.

My sisters and I "planned" a last minute trip to family homeland of Guyana. Unfortunately I didn't have a passport. Upon searching various rush passport services online and checking with the BBB I came upon itseasy.com. From my 1st phone call to ItsEasy my mind was put at ease. Every operator was patient and kind, even when I called at 4am! I was told EXACTLY what I had to do and received my passport 4 days later! Just got back from my trip and had a wonderful time. Thank you ItsEasy!!