ItsEasy For Peoria, Illinois

Our experience with itseasy has been a nightmare. We have filled out this paperwork multiple times, each with some type of error on their part. We ended up changing travel dates and may have to change them again. We paid for expedited service with them not knowing that the consulate was closed? Really?!? Shouldn’t they know that ahead of time? Wouldn't you advise the 'customer' that expedited would not be available due to that? It seems that these people either didn't know or decided not to say and instead charged for it. Please know that just as I am sharing just a fraction of our displeasure and disappointment with 'itseasy' because it has not been. Do yourself a favor and find someone else to go through.

Easy and simple

There was a little issue with my initial order and once I brought it to their attention, the folks at It’s Easy truly went to the ends of the earth to fix it. Not only did they make up for any lost time, I believe they exceeded it! They must have very solid relationships with the powers that be at the US Passport Agency because they were able to expedite my order, during a pandemic, and turn it around faster than I ever imagined possible. They would not rest until I had my new passport in hand and I am beyond impressed. Thanks It’s Easy!

My only complaint is the day after receiving the passport my wife and I received scam telephone calls saying we left paperwork at the Chinese consulate and that I call and have my social security number available.

Excellent service, fast and painless. I highly recommend it’s easy!

I used the Boston branch of It's Easy to get a tourist visa for China and was *very* impressed. This was the first time I ever used a visa/passport expeditor and I shopped around first to check out a couple of other competing agencies in downtown Boston. I went with It's Easy because their staff were, by far, the most professional that I encountered. I felt completely comfortable handing over my passport to them-- and their service even got my passport back a bit early. Will definitely use them again.

Thank you It's Easy. We needed an expediter to obtain visas to China in a short period of time. I had to call several times with questions and was always able to talk to a real person with very little wait. After I sent in my passports, they kept me updated on line and returned the passports with the Visas 4 days later as promised. It really was easy.

This place is as good as it gets. I have been using [another company] for years and dealt with horrible, rude, crooks. Its Easy prides themselves on fixing the impossible and does it with a smile! Amazing customer service! I will never use a different company again.

Let me just say that I have never written a review to yelp before for any reason whatsoever, positive or negative. But I was so impressed with the execution at Its Easy that I thought I'd take 5 minutes out of work to write one, because they deserve it. I have an upcoming overseas trip and my passport expires in a few weeks time. I was planning on going to the passport office in NYC on their annual "Passport Day" (no appt needed) but, amazingly, it was cancelled at the last minute when it looked like the federal gvt might shut down due to the budget standoff (April 2011). So I went to Its Easy the following day. I worked with Rickey there. He was efficient and quickly got me through the paperwork that was required. Above and beyond being completely professional , he was friendly, cheerful and made the experience pleasant. I paid for 6-8 day turnaround. 2 days later i got an email from Its Easy saying my passport was ready. I walked in and Rickey greeted me with a smile and a handshake and said he always likes it when he is able to get folks things faster than they expect. I actually left there smiling. Anyhow, an unexpected pleasure out of what seemed like it was going to be an annoying errand!

I don't often take time to write these things. But these guys have blown me away. I've used them twice recently for Brazilian visas for people in my office. The turnaround (from California to N.Y.) has been 6 business days (from FedEx ship to FedEx receipt). This service saves me an incredible amount of time & makes it as easy as possible with the way they streamline the process. It is worth every penny. I had to call them in N.Y. because of an error I realized I had made, and they couldn't have been more helpful in correcting it for me. They are an invaluable service that delivers better than it promises.